General QuestionsIs the availability shown on property calendars accurate?
Is the availability shown on property calendars accurate?
Availability may not always be 100% accurate. Please inquire on availability with your requested dates.return to top
What are accepted methods of payment?
Visa or MasterCard preferred. Paypal is also accepted. Checks are accepted but must be sent minimum of 30 days prior to arrival. Reservations made within 30 days must be paid by credit card, through paypal, or through bank wire transfer.return to top
What services are available to me before, during and after my trip?
Before and during your trip, a 24-Hour emergency hotline is available to assist you with various travel needs, including medical and legal referrals, emergency cash transfers, pre-travel advice, translation services, identity theft resolution services, concierge services and more. If the unexpected occurs, our customer service representatives will assist you with any claims forms needed, as well as provide you with individualized attention. Upon receipt of your completed claims forms, a dedicated claims agent will be assigned specifically to your case upon your return.return to top
Can my traveling companions and I be insured on the same policy? -
Yes. This is a per reservation policy and everyone staying at the rental under the covered reservation would be insured. However, note that some benefits are subject to policy maximumsreturn to top
May I add coverage to my policy after I purchase it?
Yes. If you purchase additional arrangements such as flights, rental car, round of golf, or show tickets prior to your departure date, a simple phone call to HORA will allow you to add coverage.return to top
How does your "no out-of-pocket" service work?
If you need medical assistance while traveling or en route to trip departure, you can call CSA's 24-hour assistance hotline to get a referral within the CSA designated provider network of 30,000 physicians and 180,000 service providers worldwide. Then when you receive treatment, you simply acknowledge that you received the one-time care, which must be under $1,000, and the physician or service provider will submit paperwork to be reimbursed directly from CSA. This allows you to receive treatment without spending your vacation dollars when the unexpected occurs. If the medical expense is more than $1,000 the standard claims process would be in place.return to top