Below are common questions we compiled from guests. For additional information see our Terms & Conditions or please Contact Us.
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Q. What methods of payment are accepted?
A. All major credit cards are accepted.
Q. What is the payment policy?
A. When booking is made more than 30 days prior to arrival a 25% non-refundable deposit is collected. The balance payment is due 30 days prior to arrival and is collected at that time. Reservations made within 30 days of arrival are paid in full at time of booking.
Q. What is standard check-in and check-out times?
A. Standard check-in time is 4:00 pm and check-out is 11:00 am. For early check-in or late check-out, please inquire with us several days before arrival. If there are no back-to-back arrivals or departures, we always try to provide courtesy one hour early check-in and one hour extended checkout. To guarantee your room to be available for early arrival or late departure in excess of one hour, additional fees apply.
Q. What is the check-in process? Do we stop at a front desk?
A. The check-in process is seamless to you when you book through us. Since you are renting privately when staying at the Alexander, you avoid any long lines at front desk and rather proceed straight to your room when you arrive. The front desk is run by a separate rental management operator who is not involved or familiar with your reservation. Therefore, if you need any assistance upon arrival or during your stay you need to contact us directly at firstname.lastname@example.org or ask building security for assistance. For reservations at the Fontainebleau and Seacoast you will need to stop at front desk to register and check-in.
Q. Is cleaning included with my reservation?
A. For Alexander and Seacoast reservations a checkout cleaning is included in your booking. The checkout cleaning is performed once you check-out in preparation for next arriving guest. If you would like daily cleanings, or any scheduled interim cleanings, we offer several options and additional fees apply. Garbage removal is provided daily by one of our cleaning staff as a courtesy. Daily cleaning services at Fontainebleau is arranged and paid for at the front desk and is not included in your booking.
Q. Is a Security Deposit required?
A. Yes, each reservation requires a security deposit of $500, and on occasion can increase based on size of unit and number of guests. The security deposit is a separate authorization on your credit card that will be held and authorized before arrival and held in your account until after passing checkout inspection and no damage or violations have occurred. If an authorization hold or a security deposit was not placed on credit card before arrival we still maintain right to recover any costs related to damages that may have occurred to property during stay.
Q. Is there a maximum number of guests (occupants) allowed?
A. Yes, each unit has a maximum occupancy allowance permitted by Miami Beach City Code. Please note that reservation rates are determined based on number of guests in original booking. If it is determined that more than the agreed and authorized number of guests have occupied the unit (for sleeping), a penalty is incurred and additional payment is withdrawn from guests security deposit and charged to credit card on file. In addition, unauthorized guests will be asked to exit the property.
Q. Do you sell Travel Insurance? We would like to protect our vacation expenses and purchase Travel Protection Insurance for added security and peace of mind. Do you offer this option?
A. Yes, Travel Protection provides extensive trip coverage's for our guests if the unexpected occurs before or during their stay. There are many benefits to adding this coverage to your reservation. You may purchase Travel Insurance here. Please also visit our Travel Protection page for more information. Please email us if you have any questions.