Below are common questions we have received from guests which we organized and listed below. For additional information see our Terms & Conditions or please Contact Us.
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Q. What methods of payment are accepted?
A. All major credit cards are accepted.
Q. What is the payment policy?
A. Bookings made 30 days or more prior to arrival are charged an initial 25% non-refundable deposit and final balance due 30 days prior to arrival. Reservations made within 30 days of arrival are paid in full at time of booking.
Q. What is standard time for check-in and check-out?
A. Standard check-in time is 4:00 pm and check-out is 11:00 am. For early check-in or late check-out, please inquire with us as we get closer to your arrival. If there are no back-to-back arrivals or departures, we can accommodate you with a courtesy one hour early check-in and one hour extended checkout. To guarantee and reserve early arrival or late departure in excess of one hour, additional fees may apply.
Q. What is the check-in process?
A. The check-in process is seamless to you when you book through us at the Alexander. Since you are renting privately, you avoid any long lines at the front desk and proceed straight to your room when you arrive. In fact, the front desk is run by a separate rental agent not involved or familiar with your reservation. Therefore, if you need any assistance upon arrival or during your stay you need to contact us directly at email@example.com and we generally respond within minutes. For reservations at the Fontainebleau and Seacoast you will need to stop at front desk to register and check-in.
Q. Is cleaning included with my reservation?
A. For Alexander and Seacoast reservations a checkout cleaning is included in your booking. The cleaning is performed after you check-out in preparation for next arriving guest. If you would like interim or daily cleanings we offer several options and additional fees apply. Trash removal is provided daily by one of our cleaning staff as a courtesy. Cleaning services at Fontainebleau is arranged and paid for at the front desk and is not included in your booking.
Q. Is a Security Deposit required?
A. Yes, each reservation requires a security deposit of $500, but can increase based on size of unit and number of guests. The security deposit is a separate hold on your credit card that will be authorized before arrival and maintained as a hold in your account until after inspection of unit and no damage or violations have occurred. An authorization hold on your credit card does not charge your card, it verifies that funds are available and holds funds until after unit is inspected and funds are released back to your account within several business days. If a hold was not placed on credit card we still maintain right to recover costs relating to any damages that occurred to property.
Q. Is there a maximum number of guests (occupants) allowed?
A. Yes, each unit has a maximum occupancy allowance permitted by Miami Beach City Code. Please note that reservation rates are determined based on number of guests submitted in original booking. If it is determined that more than the agreed and authorized number of guests have occupied the unit (for sleeping), a penalty is incurred and withdrawn from guests security deposit and charged to credit card on file. In addition, unauthorized guests may be asked to exit the property.
Q. We would like to protect our vacation and purchase Travel Protection Insurance for added peace of mind. Do you offer this option?
A. Yes, Travel Protection provides extensive trip coverage's for our guests if the unexpected occurs before or during their stay. There are many benefits to adding this coverage to your reservation. Please visit our Travel Protection page for more information. When completing a booking upon checkout you will have option to add coverage.