Terms & Conditions - House Rules
Payment Options: All major credit cards are accepted - Visa, MasterCard, Amex, and Discover. We also accept domestic bank-to-bank wire transfers to our Citibank account as a free service (international bank wire fee is $35). Personal or business checks on U.S. banks or U.S. postal money orders may be acceptable if payment is received minimum 60 days before arrival.
Safety & Security: Our number one priority is the safety and security of guests and residents staying at our property. It is therefore required that all guests are registered with building security. For precautionary measures, and to protect against fraud or unknown bookings, once a reservation is confirmed the guest who's card was used to pay for the reservation is required to provide by email a copy of photo ID and credit card used to make the reservation. Photo ID is for Security and only prior-approved guests with matching photo ID will be provided access into building.
Rates: Our rates include daily resort fees, Wi-Fi and Telephone Service for U.S., Canada and Puerto Rico in rooms where available. Total rates and fees are in part based on number of occupants (see unit description and pricing).
Sales Taxes: Miami Beach sales taxes currently total 14%. Taxes are as follows - Florida State sales tax (6%) Miami-Dade County sales surtax (1%) Miami-Dade County Convention Center Tax (3%) Miami Beach Resort Occupancy Tax (4%).
Payment Policy: Reservations booked 30 days or more prior to arrival will require a 25% deposit payment (non-refundable) to reserve and hold unit with final balance payment due 30 days prior to arrival. Reservations made within 30 days to arrival require full payment at time of booking.
Cancellation Policy: Cancellations made more than 30 days from arrival incur a 25% cancellation fee, effectively forfeiting initial 25% deposit payment. Cancellations 30 days or less from arrival are non-refundable and total booking amount is assessed for cancellation fee.
Travel Protection Insurance may protect payments and expenses laid out for your entire trip (including flights, rental deposits, etc.). Travel Protection may reimburse you for out-of-pocket expenses covered under the policy as well as provide medical emergency assistance when covered. See www.horarentals.com/travel-protection.
Checkout Cleaning Fee: All reservations include a Checkout Cleaning Fee. Checkout cleaning is provided after guest departs in preparation for next guests arrival. The checkout cleaning fee varies based on size of unit and number of guests. Optional interim cleanings (daily cleanings), replacement towels, and other extra services are offered for additional charge and placed against your credit card on file as a separate charge. Services provided by the Hotel or Condominium such as spa, hair salon, valet parking, restaurant, gift shop, bar, beach rentals and water sports, etc. are payable directly to those service providers separately at time of service.
Registration Fee and Admin Processing Fee: Included in all reservations to cover registration and administrative fees.
Parking: All rates are subject to change. Currently the Alexander has valet parking as option $30 per day. See updated pricing chart upon arrival. Commercial or larger vehicles may not be able to park, but you may be able to arrange with valet parking attendants – no guarantees. You park at your own risk and HORA is not responsible for any theft or damage. There is also a municipal parking lot one block north for $1 per hour, or $10 per day (paid using app on mobile device). Seacoast valet parking is $12 per day or $60 monthly. At the Fontainebleau valet parking for one vehicle is included.
Security Deposit: Guest acknowledge that a separate $500 refundable Security Deposit will be authorized and held against Guests credit card prior to arrival and will be released after agreed checkout time subject to passing damage inspection. For larger groups in larger units, Guest will be notified if a greater deposit of up to $1000 is required. Once funds are released from authorized hold, funds may take several business days after checkout to become available in your account.
Other than normal wear and tear, Guest agrees to be responsible for any loss or damage caused to the property and if found to be in violation of Terms and House Rules, Guest may be subject to additional charges not limited to the Security Deposit, but rather to the total cost of such repairs or costs associated to remediate the loss, damage, or violation that occurred. Guest provides authorization to charge additional amounts by credit card on file if applicable. Violations that may incur charges include, but are not limited to, additional unauthorized guests sleeping in unit, smoking in or around unit, leaving apartment in excessively messy, unclean, or unsanitary condition, physical damage to property, missing items, pets, or if overstaying agreed checkout time.
Notice: The Alexander is currently going through renovations causing disturbances and some balcony closures. Renovations are taking place between the hours of 9am and 5pm Monday - Friday. On holidays or weekends only light work may occur. We make every effort to assign units that are not directly affected by these disturbances. In addition, other resort amenities may be intermittently closed during these times. The new lower pool is open as well as access to the beach. Based on unforeseen circumstances that may prevent assigning a specific unit (such as an unexpected maintenance issue), we will assign an alternate unit in the same building of equal or greater value. In the event of disturbances such as construction noise, we make every effort to resolve these issues, but do not take responsibility or provide refunds if these types of disturbances occur during weekdays between the hours of 8:30am to 4:30pm.
Check-in and Check-out time: 4pm check-in and 11am check-out. Any other check-in or check-out time arrangements must be agreed to in writing by email. For guaranteed early check-in or late check-out, additional fees apply. Courtesy 1 hour early check-in or late check-out is available based solely on whether we have back-to-back reservations. We will only know this approximately 24 hours in advance due to last minute reservations. Please inquire with us.
Occupancy: Guest agrees that no more than the total Authorized number of Guests submitted in original booking shall be permitted to occupy the unit at any time (for sleeping/lodging) during the rental term. All guests and visiting guests shall comply with the conditions and restrictions imposed upon guest or visitor under this agreement. A penalty of $150 per night per guest will be charged if determined that more than authorized number of guests occupied unit and unauthorized guests will kindly be asked to leave the property.
Non-Smoking: All properties in all locations are non-smoking including the Alexander, Seacoast, and Fontainebleau buildings. Smoking is only permitted in designated areas outside the building. Smoking in an apartment or balcony can result in a fine of $250-$500 against your credit or debit card, or withheld from Security Deposit to be used to deodorize and clean the apartment.
Noise Ordinance: Miami Beach and our properties maintain an ordinance for disturbances in multi dwelling buildings. No excess noise, on weekdays before 9am and after 10pm, and Weekends (Saturday, Sunday, and Holidays) before 10am and after 11pm. Police have the authority to escort you from the premises if you violate this rule. Construction is only permitted weekdays between the hours of 9 am and 5 pm.
No Pets: Only Service pets (certified) are permitted with prior approval. Service pets must be carried or leashed at all times on the property. A $250 charge is required for “deep cleaning” for any pets. Please disclose this requirement at time of your reservation. Failure to do so will result in $250 penalty charge as well as the $250 “deep cleaning” charge.
Excess Debris: Additional fees determined solely by HORA will be applied to credit card on file for excess cleaning charge if apartment is left littered with debris and/or trash. Please leave apartment in a reasonably clean condition and treat our property as you would your own. We recommend that longer stays (4 nights or more) have interim cleanings. Reservations longer than 7 nights require interim cleanings once weekly at a minimum. Interim cleanings can be arranged through HORA via email and additional charges will apply based on cleaning type. Our caretaker can provide personal laundry service as well as grocery shopping and other concierge services.
Trash Removal: As a courtesy, trash will be removed daily by one of our cleaning staff. If for some reason trash was not removed, please remove and dispose of in garbage chute located in the service room next to elevator landing on each floor. Please do not dispose of paper towels, facial tissues, or sanitary napkins in toilets.
Towels: The Alexander provides complimentary towels at the pool when you provide your room number. Never bring towels or blankets from our apartment to the pool or beach. Pool towels must be returned to the pool attendant before sundown each day or your card will be charged $15 per towel for replacement costs. Do not use wash cloths, hand towels or bath towels for cleaning purposes, makeup or cosmetic removal or for other uses which will permanently stain or damage our towels or blankets. You will be charged for replacement costs for any ruined towels. Additional bath towels are available by emailing us, in advance, or calling our caretaker, at a cost of $25 plus tax for 6 sets of towels, each set contains a bath towel, hand towel and wash cloth.
Wi-Fi Internet, Cable TV and Telephone Service: All units have Wi-Fi (VOIP Phone Service available in most units) and are included free of charge. We are not responsible if any of these services are interrupted or for the upload or download speed but will try our best to have any technical issues repaired as soon as possible. If you don't see a Wi-Fi Network ID for your apartment check that cable modem and wireless router are plugged in to electric outlet. If you don't see your network. and you have checked the modem and router connection, contact us with what other network ID’s are visible with strong signals and we may be able to provide the password for that network.
Condition and Use of the Property: The property is provided in “as is” condition and for transient rental purposes. Owner or rental agent shall use its best effort to ensure the operation of all amenities in the property, such as elevator access, internet wifi, cable TV, swimming pools or hot tubs, and central air conditioning. Rental agent shall not be held responsible for inconvenience caused by construction or noise from occurring in or around the building during normal business hours or for any items failure to work, but will make every effort to correct any issues as reported, as quickly as possible.
Guest shall use the property for lawful residential purposes only and in a careful manner to prevent any damage or loss to the property and keep the property in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbors, nor shall guest use the property for any immoral, offensive or unlawful purposes, nor violate any law, building condominium association rules or ordinance, nor commit disturbances or nuisances on or about the property. Guest acknowledges that use of amenities such as fitness center, hot tubs, pools, spas, balconies, and the like may be potentially dangerous and involve potential risks - particularly with regard to children - and such use is at the guest’s own risk. See RISK OF LOSS AND INDEMNIFICATION and RELEASE paragraphs below.
Default and Holdover: If guest(s) should fail to comply with the conditions and obligations of these terms, guest shall surrender the property, remove all Guest’s property and leave the property in good order and free of damage. No refund of any portion of the total rent payment amount shall be made. Guests who do not check out on time may have their possessions bagged and stored without liability to owner, rental agent, or HORA MANAGEMENT PROGRAM, LLC.
Entry and Inspection: Rental Agent, Owner, or Owners representatives reserve the right to enter the property at reasonable times, with or without advance notice for the purposes of an emergency, maintenance issue, cleaning, inspecting, showing of property, trash removal, or for the retrieval of supplies. Our housekeeping staff collects garbage and inspects apartments daily. This is our procedure to be sure apartments are being respected and nothing is leaking or damaged. Rental Agent or its representatives will always knock before entering. As property managers we maintain almost 5-star review ratings and always have our guests best interests in mind. We most certainly want you to enjoy your stay and are not looking to disturb or invade any privacy. Please visit our reviews for reassurances of prior guests satisfaction with our services. If rental agent, building management, owner, or owner's representative has a reasonable belief that there is imminent danger to any person or property, they may enter the property at any time without advance notice.
Assignment or Sublease: Guest shall not assign or sublease the Unit/Property or permit the use of any portion of the Unit by other persons who are not family members or guests of the Guest and included within the number of authorized as permitted occupants under this Agreement. The Guest must be present at the property during the stay.
Unavailability of Property: In the event the property is not available for use during the rental term due to reasons, events or circumstances beyond the control of rental agent or property owner (force majeure), rental agent will apply due diligence and good faith efforts to locate a replacement property that equals or exceeds the property with respect to occupancy capacity, location and value that meets the reasonable satisfaction of the guest. If such replacement property cannot be found and made available, rental agent shall return all payments made by the guest to HORA, whereupon this agreement shall be terminated and guest, owner, alexander hotel, condominium association, manager and rental agent shall have no further obligations or liabilities in any manner pertaining to this agreement, to this guest, and to this reservation.
Risk of Loss and Indemnification: Guest agrees that all personal property, furnishings, personal effects and other items brought into the property by guest or authorized guests and visitors shall be at the sole risk of guest with regard to any theft, damage, destruction or other loss and property owner, rental agent, manager or condominium association shall not be responsible or liable for any reason whatsoever.
Limitations of Liability: Our maximum liability for losses you suffer as a result of a breach of this contract is strictly limited to the monetary amounts received by us in relation to your booking. Guest and accompanying guests agree to solely assume the risk of injury, illness or death, or any other loss or injury, whether physical or psychological. We are not responsible for guest(s) use of any athletic or recreational equipment; or for the negligence or wrongdoing of any independent contractors, including but not limited to, housekeepers, hotel, restaurant, pool(s), spa, or building personnel, or for events taking place at the Property or in our Unit or on the balcony of Unit. We hereby disclaim all liability to the guest(s) for damages for emotional distress, mental suffering or psychological injury of any kind under any circumstances, when such damages were neither the result of a physical injury to the guest(s), nor the result of guest(s) having been at actual risk of physical injury, nor were intentionally inflicted by us. Without limiting the preceding sentence, in no event will we be liable to guest(s) for any consequential, incidental, exemplary or punitive damages.
Release and Liability Waiver: Guest (“Releasor”) hereby waives and releases any claims against the Alexander or Seacoast condominium association, rental agent, the property owner, the alexander hotel and their successors, assigns, employees or representatives, officially or otherwise (‘us” or “we” or “our”) for any injuries, illness or death that may be sustained by guest (or authorized or permitted guests) on or near or adjacent to the property, including any common facilities, activities or amenities. Guest agrees to use any such facilities or amenities entirely at the guest’s own initiative, risk and responsibility.
Guest acknowledges that they and all guests or visitors accompanying them, have been informed and are aware that:
That the pool, spa, ocean, water sports, gym, sauna and steam room, poses a risk to any and all guests on the property. Guest also understands and acknowledges that the use of other equipment (including recreational equipment) and facilities provided by Owner or Agent and participation in outdoor activities, involves risks including, but not limited to the following: risk of property damage, bodily injury, including, but not limited to permanent disability, paralysis, and possibly death. These risks may result from a variety of circumstances including, but not limited to, the use or misuse of the equipment or facilities, from the activity itself, from the acts of myself or others, or from the unavailability of emergency medical care.
There is no fence around the pool and/or spa.
Pools and hot tubs that are equipped with heaters are not guaranteed to sustain any constant temperature. Please note that pool temperatures vary due to certain circumstances, including but not limited to: wind, rain, low temperatures, storms, sand, fungus or algae caused by extreme temperatures, excessive use or contamination by Guests. There shall be no compensation for any loss of use. Any damage to the pool and/or spa caused by Guest and any other persons on Property during the agreed upon Rental Period, including but not limited to: broken glass or other items introduced into the pool, contamination of the water, damage to the automatic cleaners or equipment, or excessive loss of water will result in charges to the Guest for correction of the problem.
When and if the spa is used, which includes sauna, steam room, and hot tubs, Guest will be responsible for turning on and shutting off the spa.
Guest is also aware that my stay at the Property involves risks that may result in serious bodily injury and/or death. Some of the risks include, but are not limited to, drowning, slips, trips, falls, cuts, adverse weather conditions, the acts or omissions of guests or visitors on the Property during my stay, and the condition of the Property. I understand that the description of the risks in this Release of Liability, Waiver of Claims and Assumption of Risk (the “Document”) is not complete and that other risks or events that are known or unknown, anticipated or unanticipated may result in serious bodily injury and or/death.
In consideration of being permitted to rent and stay at the Property, Guest agrees on their own behalf and on behalf of their family and guests and on behalf of their children and all minors under their care, custody or control (hereafter also included in “I” or “my”) to assume full responsibility for the risks identified herein and those risks not specifically identified. I hereby release from liability and waive any and all claims that I have or may have in the future against Hora Management Program LLC and its members, principals, agents, officers, employees, and representatives (collectively “Releasees”) as well as the landlord/owner of the Property.
I understand and acknowledge that being in or near the ocean present various risks and hazards, including strong currents, unexpected wave activity, floating debris and other potential hazards. I assume all such risks associated with being near or in the ocean.
I agree to fully and forever release and discharge, and not to sue Releasees for any injuries or damages, including property damage that may result from arise out of or be related in any way to my rental and stay at the Property. If any portion of this Document shall be declared unenforceable for any reason, the unenforceable portion shall be considered severed from the Document and the remainder of the Document shall not be affected and shall be valid and enforceable to the fullest extent permitted by law.
By accepting this rental I assume all risk, and take full responsibility and waive any claims of personal injury, death or damage to personal property associated with activities and events during or related to the stay in the subject property.