Terms & Conditions - House Rules
Payment Options: All major credit cards are accepted - Visa, MasterCard, Amex, and Discover. We also accept domestic bank-to-bank wire transfers to our Citibank account as a free service (international bank wire fee is $35). Personal or business checks on U.S. banks or U.S. postal money orders may be acceptable if payment is received minimum 60 days before arrival.
Safety & Security: Our number one priority is the safety and security of guests and residents staying at our property. It is therefore required that all guests are registered with building security. For precautionary measures, and to protect against fraud or unknown bookings, once a reservation is confirmed the guest who's card was used to pay for the reservation is required to provide by email a copy of photo ID and credit card used to make the reservation. Photo ID is for Security and only prior-approved guests with matching photo ID will be provided access into building.
Rates: Our rates include daily resort fees, Wi-Fi and Telephone Service for U.S., Canada and Puerto Rico in rooms where available. Total rates and fees are in part based on number of occupants (see unit description and pricing).
Sales Taxes: Miami Beach sales taxes currently total 14%. Taxes are as follows - Florida State sales tax (6%) Miami-Dade County sales surtax (1%) Miami-Dade County Convention Center Tax (3%) Miami Beach Resort Occupancy Tax (4%).
Payment Policy: Reservations booked 30 days or more prior to arrival will be charged a 25% deposit payment (non-refundable) to reserve and hold unit with final balance payment due 30 days prior to arrival. Reservations made within 30 days to arrival require full payment at time of booking.
Cancellation Policy: Cancellations made more than 30 days from arrival incur a 25% cancellation fee effectively forfeiting initial 25% deposit payment. Cancellations 30 days or less from arrival are non-refundable and total reservation amount is assessed.
Travel Insurance may protect payments made for your entire trip (including flights, vacation rental deposits, etc.). Travel Insurance will reimburse you for out-of-pocket expenses as well as provide for medical emergency assistance when covered.
Checkout Cleaning Fee: All reservations incur a Checkout Cleaning Fee. Checkout cleaning occurs after guest departs in preparation for next guests arrival. The checkout cleaning fee varies based on size of unit and number of guests. Optional interim cleanings, replacement towels, and other extra services are additional and charged against your credit card on file as a separate charge. Services provided by the Hotel or Condominium such as spa, hair salon, valet parking, restaurant, gift shop, bar, beach rentals and water sports, etc. are payable directly to those service providers at time of service.
Registration Fee and Admin Processing Fee: Included in all reservations to cover registration and administrative fees.
Parking: Currently the Alexander has valet parking as option $26 per day which is subject to change at any time due to a change in valet operator. Commercial or larger vehicles may not be able to park, but you may be able to arrange with valet parking attendants – no guarantees. You park at your own risk and HORA is not responsible for any theft or damage. There is also a municipal parking lot one block north for $1 per hour, or $10 per day (paid remotely using mobile app). Seacoast valet parking is $12 per day or $60 monthly. At the Fontainebleau valet parking for one vehicle is included.
Security Deposit: Guest acknowledge that a separate $500 refundable Security Deposit (up to $1000 Security Deposit for larger parties in larger units) will be authorized and held against Guests credit card prior to arrival and will be released after agreed checkout time subject to passing damage inspection. Once funds are released from authorized hold, funds may take several business days after checkout to become available in your account.
Other than normal wear and tear, Guest agrees to be responsible for any loss or damage caused to the property and if found to be in violation of Terms and House Rules, Guest may be subject to additional charges not limited to the Security Deposit, but rather to the total cost of such repairs or costs associated to remediate the loss, damage, or violation that occurred. Guest provides authorization to charge additional amounts by credit card on file if applicable. Violations that may incur charges include, but are not limited to, additional unauthorized guests sleeping in unit, smoking in or around unit, leaving apartment in excessively messy, unclean, or unsanitary condition, physical damage to property, missing items, pets, or if overstaying agreed checkout time.
Notice: The Alexander is currently going through renovations causing disturbances and some balcony closures. Renovations are taking place between the hours of 9am and 5pm Monday - Friday. On holidays or weekends only light work may occur. We make every effort to assign units that are not directly affected by these disturbances. In addition, other resort amenities may be intermittently closed during these times. The new lower pool is open as well as access to the beach. Based on unforeseen circumstances that may prevent assigning a specific unit (such as an unexpected maintenance issue), we will assign an alternate unit in the same building of equal or greater value. In the event of disturbances such as construction noise, we make every effort to resolve these issues, but do not take responsibility or provide refunds if these types of disturbances occur during weekdays between the hours of 8:30am to 4:30pm.
Check-in and Check-out time: 4pm check-in and 11am check-out. Any other check-in or check-out time arrangements must be agreed to in writing by email. For guaranteed early check-in or late check-out, additional fees apply. Courtesy 1 hour early check-in or late check-out is available based solely on whether we have back-to-back reservations. We will only know this approximately 24 hours in advance due to last minute reservations. Please inquire with us.
Occupancy: Guest agrees that no more than the total Authorized number of Guests submitted in original booking shall be permitted to occupy the unit at any time (for sleeping/lodging) during the rental term. All sleeping guests and visiting guests shall comply with the conditions and restrictions imposed upon guest or visitor under this agreement. A penalty of $150 per night per guest will be charged if determined that more than authorized number of guests occupied unit.
Non-Smoking: All properties in all locations are non-smoking including the Alexander, Seacoast, and Fontainebleau buildings. Smoking is only permitted in designated areas outside the building. Smoking in an apartment or balcony can result in a fine of $250-$500 against your credit or debit card, or withheld from Security Deposit to be used to deodorize and clean the apartment.
Noise Ordinance: Miami Beach and our properties maintain an ordinance for disturbances in multi dwelling buildings. No excess noise, on weekdays before 9am and after 10pm, and Weekends (Saturday, Sunday, and Holidays) before 10am and after 11pm. Police have the authority to escort you from the premises if you violate this rule. Construction is only permitted weekdays between the hours of 9 am and 5 pm.
No Pets: Only Service pets (certified) are permitted with prior approval. Service pets must be carried or leashed at all times on the property. A $250 charge is required for “deep cleaning” for any pets. Please disclose this requirement at time of your reservation. Failure to do so will result in $250 penalty charge as well as the $250 “deep cleaning” charge.
Excess Debris: Additional fees determined solely by HORA will be applied to credit card on file for excess cleaning charge if apartment is left littered with debris and/or trash. Please leave apartment in a reasonably clean condition and treat our property as you would your own. We recommend that longer stays (4 nights or more) have interim cleanings. Reservations longer than 7 nights require interim cleanings once weekly at a minimum. Interim cleanings can be arranged through HORA via email and additional charges will apply based on cleaning type. Our caretaker can provide personal laundry service as well as grocery shopping and other concierge services.
Trash Removal: As a courtesy, trash will be removed daily by one of our cleaning staff. If for some reason trash was not removed, please remove and dispose of in garbage chute located in the service room next to elevator landing on each floor. Please do not dispose of paper towels, facial tissues, or sanitary napkins in toilets.
Towels: The Alexander provides complimentary towels at the pool when you provide your room number. Never bring towels or blankets from our apartment to the pool or beach. Pool towels must be returned to the pool attendant before sundown each day or your card will be charged $15 per towel for replacement costs. Do not use wash cloths, hand towels or bath towels for cleaning purposes, makeup or cosmetic removal or for other uses which will permanently stain or damage our towels or blankets. You will be charged for replacement costs for any ruined towels. Additional bath towels are available by emailing us, in advance, or calling our caretaker, at a cost of $25 plus tax for 6 sets of towels, each set contains a bath towel, hand towel and wash cloth.
Wi-Fi Internet, Cable TV and Telephone Service: All units have Wi-Fi (VOIP Phone Service available in most units) and are included free of charge. We are not responsible if any of these services are interrupted or for the upload or download speed but will try our best to have any technical issues repaired as soon as possible. If you don't see a Wi-Fi Network ID for your apartment check that cable modem and wireless router are plugged in to electric outlet. If you don't see your network. and you have checked the modem and router connection, contact us with what other network ID’s are visible with strong signals and we may be able to provide the password for that network.